Return & Exchange Policy

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Subscription refund policy

 

Monthly subscription       

If you've purchased a Video price signs monthly subscription plan for $9 with 30 monthly downloads and change your mind at any given time, you can simply cancel your subscription via PayPal and the subscription will end automatically and you will not be charged the next month.

In order for you not to enter a new monthly subscription in a new month, you must make sure to cancel your next payment several days before the entry of the new month.

Yearly subscription       

If you've purchased a Video price signs Yearly subscription plan for $149 with unlimited downloads and change your mind at any given time, you can simply cancel your subscription via PayPal and the subscription will end automatically and you will not be charged after the end of the 12 months.

In order for you not to enter a new yearly subscription after the 12 months are over, you must make sure to cancel your next payment 14 days before the entry of month 13.

General

  • Digital Items purchased online cannot be returned for a refund or be returned in-store for a refund or exchange. Items cannot be exchanged. Once the product has been downloaded by the customer, our system cannot accept any refund/return/exchange of any kind.
  • Video price signs make sure to provide our subscribers with easy cancellation at any given time, however without refunding any of the last purchase.
  • Video price signs make sure to provide our subscribers with as low prices as possible on the net to make it convenient and easy for our customers to make the choice of purchase, however as a digital product shop we cannot control the product once it has been downloaded by the customer, therefore a refund policy doesn't exist but our cancellation policy is easy as possible and with full control of the subscriber to cancel at any given time.
  • As a new free register, you are granted 1 free download of any movie you choose from the library. On top of that, you will be able to download 5 movies each day with a watermark on, so you will have the chance to test the movie in your project. Video price signs provide you with those free download options upon free registration in order for you to be able to test the movies on your various projects before making a purchase decision.

Customization refund policy

The online customization order process on Video price signs platform is designed to prevent unnecessary uncertainties during the order process, however also in the customization process, something can go wrong and we are here to clarify in which of the process, a refund can be made and in which not.

 

Video price signs provide 8 customization actions:

1.Add Logo:

 

- The logo you are uploading will be positioned according to the position you chose in the "Logo section" on the customization page.

 

-The logo size in the movie will be in the exact size you provided us. In case you want us to increase or decrease the size of the Logo, you need to add this requirement in the note box and use the scale symbol indicator of -/+ with a % sign + the value.

Example: logo size, +25% from original.

 

-The logo can be uploaded in PNG or JEPG formats.

-Video price signs will not be responsible for the logo resolution quality in comparison to the video resolution you choose, which means if you choose our standard video resolution 1920*1080HD, the quality of the logo is most likely to be 10% of the resolution size which is: 192*108 pixels for this example.

 

2.Add Soundtrack:

 

-The original soundtrack we provide is royalty free music and it's not part of any of video price signs ownership.

In case you choose any of video price signs videos which include a soundtrack, you must copy paste the royalty-free agreement terms of that track, which you can find in our "series page" of your chosen design.

You must comply with the royalty-free terms and agreement of that track and in most cases, you must include the following in your video description (Simply copy & paste the lines they ask):

 

-Video price signs is not responsible for how you use the royalty-free soundtrack in any way. From the moment you receive the customized design, your responsibility is to copy the license from our series page license link and paste it into your artwork text description wherever you share the movie. It’s your sole responsibility to use it in a proper manner and to comply with all existing rules and laws.

 

-For non-royalty free music tracks, you might provide us with "Custom soundtrack" option, Video price signs is not responsible in any way of how you use it and on which channels you distribute the movie. It’s your sole responsibility to use it in a proper manner and to comply with all existing rules and laws.

 

-In case you require a "fade in" or "fade out" or "fade in and & out" option, we will implement it with a 3 sec fading length per start & end as a default.

In case you wish for a longer fade in or out, you need to specify in the note box as follow:  Fade in. 2 sec long.   Fade out. 5 sec long.

If you didn't specify this requirement in the note box in your customization order, video price signs cannot be responsible for that change.

 

3.Add media

-Media - can be a photo or footage.

 

-In case you choose to upload your own media instead the original we provided in the design, the quality of the media will be your responsibility.

 

-All effects that are part of the original design will be applied to your added media as well.

 

-Video price signs LTD will provide the full design of the movie design you chose, however, the appearance of the same design most likely will totally change thanks to the change of the media which is taking a place most time as the background of the movie you were chosen. Therefore video price signs will not refund for personal taste as long as all elements & effects in the original design will apply to your customized design fully.

 

-Media files cannot exceed 80MB.


 

4. Text holder

The text holder provides you with 3 action modes:

A. As original

B. No text

C. Custom text

 

-When you choose the option "As original" it means that you chose the same text as in the original movie version you chose to customize.

 

-When you choose the option "No text" it means that in this place & time in the movie there will not be any text.

 

-When you choose the option "Customize text" it means that in this place & time you will see your custom text in the same look and font as the original text is appearing in the movie.

 

-Any text you will add in the custom text will be copy-paste from your order and replaced with the original text.

Therefore Video price signs LTD is not responsible for any spelling mistakes, missing letters etc. etc.! The text you will provide will be the exact same text you will get in the demo version.

-In case you made any mistake from your end, you can still change it free of charge in the demo approval however after the second demo approval was confirmed by you, we will not be able to correct it free of charge again! However, you will always be able to reorder demos for approval with extra charge. (Rates will be movies from $5 - $10 per extra demo depending on the design).

 

5. Resolution

-Our resolution option is another extra we provide our customers free of charge.

We are providing 4 standard resolutions which you can choose from the resolution category. Simply press on the default resolution and it will appear.

In case you wish to get another resolution ratio from the 4 standard resolutions we are offering, you will be charged extra.

 

-Video price signs is providing for the default resolution, the highest resolution as a standard: 1920*1080HD. (Free of charge).

In case you use the resolution default option or choose other resolution ratios, Video price signs LTD will not be responsible for any misunderstanding or confusion you might have with the resolution calculation.

We will provide the resolution according to your choice and in case you didn't choose any, you will get it as the default choice which is 1920*1080HD.

 

6. Delivery

-Our delivery provides 2 categories:

1) Standard delivery which is up to 7 days.

2) Custom delivery which is up to 48 hours delivery

 

-For the "Custom delivery" you need to pay extra.

 

-Video price signs LTD will do anything in its power to deliver your custom order fast. The speed is depending directly on the order traffic we have to handle.

 

-In case you choose  "Custom delivery" and for some reason, we didn't manage to deliver the demo version within 48 hours, Video price signs LTD will refund you for the extra delivery cost.

 

Note: The delivery timer of your order is visible to you in the "Custom order" in your Video price signs account.

The delivery timer is counting down the delivery time, however, once you received your demo approval, the watch is stopped.

Only after your demo approval, the watch will continue the countdown. Therefore is important for you to approve your demo fast so the final delivery of your order will remain within the delivery date.

 

-Once we deliver your demo to your account, you will receive notification by email that you provided us.

You will be able to download the demo for your review and approve it from your account - "Custom order" - Demo approval panel" on www.videopricesignscom.

 

7. Language

 

-Our language option is another extra we provide our customers free of charge.

-As a default, we use the English language.

 

-For custom language, you need to choose from the list.

In case you don't find your language in the list, simply write your language name in English in the custom language tab.

 

-Video price signs will not be responsible for any language confusion that might accrue when you chose your custom language option.

For example, If you choose the French language as the custom language however your custom text is in Swiss.

Video price signs LTD will always choose your custom text option over your language option in case you confused from the two!

Which means you will get your demo version with the Swiss text language.

 

In case of Video price signs LTD is not able to customize your text with your chosen language for any reason, we will make sure to notify you about this issue and ask you if you wish to have an alternative option for the language.

In case you don't want to have any other alternative, we will fully refund you!


 

8. Invoice

-In the invoice option, we provide your account details for the invoice.

-In case you still don't have an account, you can choose the option to create an account.



 

9. Order Summary

-Order summary page is designed for finalizing order confirmation.

At this page, you can review all of your custom choices in each of the 8 categories.

 

-In case you find some mistake in your customization order, you can always go back to customization page and fix it again and then proceed again to summary page in order to complete the order.

-Once you approve the summary page and complete payment,  Video price signs LTD will get an email notification with all order details.

-Your order summary page will always be accessible in your custom order history which is in your www.videopricesigns.com account.

 

- Video price signs LTD will not be responsible for any mistakes you might have done in the order process such as uploading wrong files, spelling mistakes, missing text or any wrong content etc. during the customization process.

 

Therefore please make sure to double check your details before proceeding to payment! However, in case you did find some mistakes after final delivery, you are always welcome to purchase extra demo for approval and make sure to send the right details in the note box in the customization page and we will fix it for you.


 

Concept inside &
Library Tutorial  

Customization Tutorial